Privacy Policy

1. Introduction

Welcome to KnockUs Travels ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy, or our practices with regards to your personal information, please contact us at privacy@valleyvacations.com.

This Privacy Policy applies to all information collected through our website valleyvacations.com, and/or any related services, sales, marketing, or events (we refer to them collectively in this Privacy Policy as the "Services").

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information You Disclose to Us

We collect personal information that you provide to us when you:

• Fill out our contact form requesting a tour quote
• Call or WhatsApp us for information about our packages
• Subscribe to our newsletter or promotional emails
• Participate in customer surveys or provide feedback
• Make a booking for any of our tour packages

The personal information we collect may include the following:

• Contact Data: Name, phone number, email address, city/state
• Booking Data: Travel dates, number of travelers, package preferences
• Payment Data: Payment information necessary to process your payment (Note: we use secure third-party payment processors and do not store complete payment card information on our servers)
• Communication Data: Any communication you send to us via contact forms, email, or social media

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include:

• Device and Usage Information: IP address, browser type, operating system
• Location Information: General location based on IP address (city/region level)
• Website Analytics: Pages viewed, time spent on pages, referral sources
• Cookies and Similar Technologies: See our Cookie Policy below

3. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes described below:

• To provide and facilitate service delivery: To process your tour inquiries, create customized itineraries, manage bookings, and provide customer support.
• To send administrative information: To send you information regarding our Services, changes to our terms, conditions, and policies.
• To send marketing and promotional communications: To send you information about special offers, new packages, and travel tips. You can opt-out of these communications at any time.
• To deliver targeted advertisements: To develop and display content and advertising tailored to your interests on our Services.
• For business transfers: We may use your information in connection with a merger, sale of company assets, or acquisition.
• For other business purposes: To analyze usage trends, improve our Services, develop new features, and for other research and analytical purposes.

4. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

Third-Party Service Providers

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:

• Hotel Partners: To secure your accommodation bookings
• Transport Services: To arrange local transport, cab services, and airport transfers
• Activity Providers: To book activities like Gondola rides, Shikara rides, etc.
• Payment Processors: To securely process your payments
• Marketing Platforms: To send emails and manage customer relationships
• Analytics Providers: To understand how our Services are used

Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal process.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function and cannot be switched off
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Enable enhanced functionality and personalization
• Targeting Cookies: Set by advertising partners to build a profile of your interests

You can control cookies through your browser settings. However, if you choose to disable cookies, some features of our Services may not function properly.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include the right to:

• Request access to your personal information
• Request correction of any inaccurate or incomplete data
• Request deletion of your personal information
• Object to processing of your personal information
• Request restriction of processing your personal information
• Request transfer of your personal information
• Withdraw consent at any time where we rely on consent to process your information

If you would like to exercise any of these rights, please contact us at privacy@valleyvacations.com. We will respond to your request within 30 days.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.